Tag Archives: telephony

All You Need To Know About The Benefits Of Hosted Telephony For Your Business

Back to more business-focussed matters now! Recently I decided to upgrade the phone system in my home and small office. I did this for a few reasons outlined below – and worked with a Cheshire-based business called Brighter Bills to get it set-up (who I would highly recommend). Anyway, if you are a small business owner, having hosted or cloud or whatever-its-called telephony is still cheaper, more reliable and better all round. Look into it after reading the below benefits!

Image courtesy of tcg3.com

The technological advancements of the 21st century have not only made our personal lives more comfortable, but they have also provided businesses with various beneficial features. One of the most advantageous products for businesses of all sizes is that of the hosted telephony. It has been seen that proprietary phone systems consume a lot of IT resources and this can negatively affect business productivity, especially the smaller companies and sole proprietors. This article will provide the top five advantages to utilizing a hosted telephony in a company.

1. Cost Efficiency

As is mentioned above, the use of a traditional phone system can increase the use of IT resources and this can result in great expense. Traditional systems require frequent maintenance which can result in several repairs to be completed; thus increasing the overall running cost of this network. Fortunately, the various costs for communication can be reduced by utilizing a hosted telephony service. This service is managed by a third party which removes the stress and maintenance cost from you. Furthermore, the service does not have a complex infrastructure to purchase and install as it utilizes internet connections to deliver communications.

2. Outsourced Maintenance

As is mentioned above, the management of a hosted telephony service is conducted by a third party, offsite provider. This provider offers a strong team of in-house staff who has the experience and expertise to maintain the service effectively. Furthermore, the outbound network has the correct funding to provide successful maintenance of the system including repairs, updating and network scanning.

3. Reliability

Surveys have indicated that a hosted telephony service is highly reliable in connecting all communications without any ‘hiccups’. It is able to connect the calls without any delays, lagging, or interruptions in communication – a very important aspect when dealing with overseas clients.

4. The Scale

As a company expands the amount of work to be completed will grow exponentially. In traditional situations, this increased scale of operations can cause interferences with the telephone system as the system cannot handle the mass of information; however, this is not the case with hosted telephony services. The hosted telephony service is beneficial in that it can manage large levels of communications seamlessly. This is due to the fact that all connections are made via the internet removing a limited connection capacity.

5. Disaster Recovery

The final, and potentially most important, beneficial factor is the disaster recovery feature. A looming problem that almost all companies face is the chance of all information being lost during a system malfunction and this is highly possible with regards to telephone communication networks. This disruption can cause a great deal of distress and will stall any activity within the company. A hosted telephony system can avoid this problem by using the hosted environment and protecting all communication information.

Final Words On The Matter

It is important to consider the communications aspect of any new business as this is the building block of interaction with clients. Using the information above you can make an informed decision as to whether or not the hosted telephony system is suited to your needs.